Our Chicago consumer rights and junk fax/text lawyers can attest to the fact that heated competition for online business in the digital age leads some companies to engage in illegal, unfair business practices.
Case in point: The Federal Communications Commission’s recent public lashing of the San Francisco-based ride share company Lyft underscored the government’s ongoing interest in safeguarding consumer rights under the Telephone Consumer Protection Act.
“Today, we again make clear that such calls and texts are unlawful without express written consumer consent,” an FCC spokesman said in a news release about the Lyft citation.
The TCPA citation names Lyft and its financial partner, First National Bank, for requiring customers to receive advertorial calls and texts in order to access the company’s full range of services.
Lyft countered that it gives its customers the option of declining such direct marketing communications, which the FCC acknowledged. But the federal agency still took issue with the fact that when Lyft customers do opt out of text messages and phone calls from the compnay, those consumers are blocked from certain benefits of the ride-share service.
This strategy by the federal government proves that consumers have rights in the face of uninvited text messages or cell phone calls.
If you feel that your TCPA rights have been violated, you may be able to secure a damages award. Contact the Chicago consumer rights and junk fax/text lawyers at Markoff Leinberger today to schedule your free TCPA case consultation: 1 (888) 517-9115.