Did You Consent to That Doctor’s Office Phone Call?

Even debt collectors may not circumvent the TCPA. If they do, each infraction could be worth $500 to $1,500

Most people presume that when their doctor’s office calls, they’d better pick up.

But the Chicago consumer rights lawyers at Markoff Leinberger want you to know that unless it’s an emergency, even medical personnel lack the legal grounds to call your cell phone unless you have expressly given them permission to do so.

With very few exceptions, the Telephone Consumer Protection Act (TCPA) dictates that no commercial entity has the right to ring you up or send you text messages unless you’ve already given the okay for that correspondence. And that includes medical personnel.

This is why good doctors’ offices insist that patients designate how and when they would like to be contacted, even with sensitive information such as test results. If your doctor’s office failed to secure this kind of written content from you, their correspondences could be against the law.

In broad strokes, the TCPA makes it illegal for a commercial entity to:

  • Use automatic telephone dialing or recorded messages to reach your cell phone
  • Telephone consumers before 8 a.m. or after 9 p.m.
  • Contact consumers via telephone without fully identifying themselves

While we don’t necessary suggest that you skip calls from your doctor’s office, our consumer protection attorneys do think it prudent to safeguard your privacy.

Even debt collectors may not circumvent the TCPA. If they do, each infraction could be worth $500 to $1,500.

If you’re receiving cell phone correspondence that you never consented to, seek advice from a skilled, experienced Chicago consumer rights lawyer by calling Markoff Leinberger at 1 (888) 517-9115.


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